The views from the pool were absolutely breathtaking, making for a perfect spot to chill. The convenience of the mini bar was a nice touch, allowing for easy snacking. Plus, the staff were great at arranging Tuk-Tuks for quick jaunts into town—a lifesaver with a toddler in tow!

Unfortunately, the hotel looks way better on photos than in real life. The indoor facilities could use some sprucing up. our room had mold issues and poor Wi-Fi. Plus, breakfast left much to be desired, with little variety pushing us to enjoy local eats in Guatapé instead.

The views from the pool took my breath away. It's a perfect spot to relax and soak in the scenery. The mini bar in the room was super convenient, offering a good selection of snacks and drinks. The staff made it easy to explore the area by calling Tuk-Tuks whenever I needed a lift into town. However, I faced some significant issues. There was no hot water in my room for the first day, and on the second day, the water completely stopped. The Wi-Fi connection was unreliable, making it tricky to stay connected for calls. The indoor facilities need some serious maintenance, with noticeable mold in the bathroom from poor ventilation. For what I paid, I expected a much better experience.

7/10

Ope, the views from the pool were just stunning! I was blown away by how beautiful everything looked. And the staff? Super helpful, always ready to call a Tuk-Tuk for a quick trip to town. Just wish the Wi-Fi wasn't so spotty and the indoor areas needed a bit of sprucing up. That mold might've been a dealbreaker for some folks, ya know?

great view from outdoor area, proximity to La Piedra, accessible to Guatapé

The hotel needs serious maintenance!!! The walls in the room are outdated and cracked, the sink feels unstable, and there is no backup plan for outdoor services in rainy weather. Fixing up the outdoor space wouldn't hurt either!!!

The fantastic views from the pool were truly a highlight! The staff was incredibly helpful, arranging Tuk-Tuks to explore town easily—definitely a bonus for families.

Couple suitable stay

The staff were very accommodating and went out of their way to help us. I was really impressed with the heated jacuzzi and the meals that came included, they were honestly pretty good!

It wasn't exactly cheap, though it was still within reason.

would definitely return

The King Room with Balcony was cool! It had a huge comfy bed and a private bathroom with free toiletries. Plus, the minibar had lots of snacks. There was a flat-screen TV and nice outdoor furniture on the balcony for chilling. The way the pool area felt was just so relaxing. Spa facilities were also a nice touch.

I thoroughly enjoyed my visit to Mansion By Bernalo Hotels. The staff were very attentive and accommodating, assisting me with all my needs. The facilities were wonderful, especially the heated jacuzzi and pool, which provided a lovely way to unwind after exploring the area.

Room for improvement on bed comfort.

The pool area was a blissful retreat, and we loved having access to the jacuzzi. Plus, the views from the room balcony were stunning! I also enjoyed quality family time with the board games available.

Just a solid selection for a weekend breather in Guatape with value for money. The pool area was a great way to unwind after exploring the town. Check the weather before going for outdoor activities.

It was just a smart choice for a swift visit in Guatape with value for price. The mini bar in the room had a decent selection of snacks making it convenient. Check the weather before planning outdoor activities as rain can limit options.

The front desk attendant went out of his way to help me when my reserved room wasn't available, moving me to a lovely sister hotel. I enjoyed unwinding in the sauna and taking a dip in the swimming pool—both were great ways to relax after a long day. Just a heads up, the Wi-Fi was a bit spotty at times, but that didn't take away from my experience! 😊